Shipping Policy

Shipping Policy

Shipping Information

At Kayfee's Fragrances, we are committed to delivering your order safely and as quickly as possible.

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard delivery time is 3–5 business days across Pakistan.

  • Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Free shipping promotions may be offered from time to time and will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details (where available).

Delivery Attempts

Our courier partners will attempt delivery to the shipping address provided during checkout. If you are unavailable, additional delivery attempts may be made according to the courier's policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Kayfee's Fragrances is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Damaged or Missing Orders

If your package arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order. Include your order number and clear photographs of the package and product so we can investigate and resolve the issue promptly.

Failed Deliveries & Returned Packages

If an order is returned to us due to an incorrect address, refusal to accept delivery, or failure to receive the package after multiple delivery attempts, additional shipping charges may apply for reshipment.

Order Changes & Cancellations

Orders can only be modified or cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

Service Areas

We currently deliver throughout Pakistan. Availability of delivery services in remote areas may vary depending on our courier partners.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: info@kayfees.com
Phone/WhatsApp: [Your Contact Number]

Shipping Terms & Conditions

By placing an order with Kayfee's Fragrances, you agree to the following:

  • Delivery timelines are estimated and are not guaranteed.

  • Ownership and risk of products transfer to the customer once the order has been delivered to the provided shipping address.

  • Shipping fees are non-refundable unless required by applicable law or due to an error on our part.

  • We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activity.

  • We may update this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.