Refund policy
Return & Refund Policy
Last Updated: 19-07-2026
At Kayfee's Fragrances, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.
Returns
Due to the nature of fragrance products and hygiene reasons, we do not accept returns or exchanges for products that have been opened, used, or tampered with.
Returns may only be accepted if:
- You receive the wrong product.
- Your order arrives damaged during shipping.
- You receive an incomplete order.
To request a return, please contact us within 48 hours of receiving your order and provide:
- Your order number.
- Clear photos of the product and packaging.
- A brief description of the issue.
Claims submitted after 48 hours may not be eligible for replacement or refund.
Refunds
Once your claim has been reviewed and approved, we will notify you of the outcome.
If a refund is approved, it will be processed using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds will be arranged through an agreed payment method.
Please allow 5–10 business days for refunds to be processed after approval.
Exchanges
If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost, subject to stock availability.
If the same product is unavailable, we may offer:
- A replacement of equal value, or
- A full refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfumes.
- Products damaged due to misuse or improper storage.
- Products purchased during clearance or final sale promotions (unless received damaged or incorrect).
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.
Delivery Issues
If your package is delayed due to the courier, weather conditions, or other circumstances beyond our control, we appreciate your patience while we work with the courier to resolve the issue.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us through our Contact Us page, email, WhatsApp, or our official social media channels. Our team will be happy to assist you as quickly as possible.